1. Information We Collect
At Mahek Agarbatti, we collect only the information necessary to process orders, improve customer experience, and provide our services efficiently.
- Full Name
- Email Address
- Mobile Number
- Shipping Address
- Billing Address
- Order Details and Purchase History
- Payment Information (processed securely through payment gateways)
- IP Address
- Browser and Device Information
- Website Usage Data and Analytics Information
2. How We Use Your Information
Your information may be used for the following purposes:
- Processing and delivering your orders.
- Providing customer support.
- Sending order confirmations and delivery updates.
- Managing returns, refunds, and exchanges.
- Improving website performance and user experience.
- Preventing fraud and unauthorized activities.
- Complying with legal and regulatory requirements.
3. Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
Your information may be shared only with:
- Courier and logistics partners for order delivery.
- Payment gateway providers for secure payment processing.
- Technology service providers supporting website operations.
- Government authorities when required by law.
4. Payment Security
All online payments are processed through secure and trusted payment gateway providers. We do not store your debit card, credit card, UPI PIN, net banking credentials, or other sensitive financial information on our servers.
5. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.
- Secure Servers
- SSL/HTTPS Encryption
- Access Control Mechanisms
- Regular Security Monitoring
6. Cookies Policy
Our website uses cookies and similar technologies to improve user experience, remember preferences, maintain login sessions, and analyze website performance.
- Remember customer preferences.
- Improve website functionality.
- Analyze visitor behavior.
- Provide personalized recommendations.
You may disable cookies through your browser settings, although some website features may not function properly.
7. Customer Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information where legally permitted.
- Withdraw consent for optional communications.
- Request information regarding data processing activities.
8. Third-Party Links
Our website may contain links to third-party websites for customer convenience. We are not responsible for the privacy practices, policies, or content of such external websites.
9. Data Retention
We retain customer information only for as long as necessary to fulfill business, legal, accounting, taxation, and regulatory requirements.
10. Children's Privacy
Our website is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page along with the updated effective date.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Mahek Agarbatti
- Email: info@mahekagarbatti.com
- Website: https://mahekagarbatti.com