1. Return Policy

At Mahek Agarbatti, customer satisfaction is our priority. We accept returns only if the product received is damaged, defective, or incorrect.

• Return requests must be submitted within 48 hours of delivery.
• Customers must share clear photos of the product and packaging.
• Products must be unused and returned in their original packaging.
• Opened, used, tampered, or damaged products are not eligible for return.
• Approved replacement products will be delivered within 5–7 working days.

2. Refund Policy

Refunds are processed only after the returned product has been received and inspected by our team.

• Approved refunds will be credited within 7 working days.
• Refunds will be issued to the original payment method.
• Shipping charges are non-refundable unless the error occurred from our side.
• If a return request is rejected after inspection, no refund will be issued.

3. Replacement Policy

Customers may request a replacement instead of a refund in the following cases:

• Damaged Product Received
• Defective Product Received
• Wrong Product Delivered

Replacement products are usually dispatched within 5–7 working days after approval.

4. Shipping Policy

We aim to process and dispatch all orders as quickly as possible.

• Orders are processed within 1–3 business days after payment confirmation.
• Delivery timelines generally range between 3–7 business days depending on the delivery location.
• Customers will receive tracking details once the order is shipped.
• We ship across India through trusted courier and logistics partners.

5. Shipping Delays

Delivery delays may occur due to circumstances beyond our control, including:

• Courier partner delays
• Weather conditions
• Natural disasters
• Government restrictions
• Remote delivery locations
• Other unforeseen circumstances

Mahek Agarbatti shall not be held responsible for such delays.

6. Non-Returnable & Non-Refundable Products

The following products are not eligible for return or refund:

• Used agarbatti, dhoopbatti, or fragrance products.
• Products damaged due to misuse or negligence after delivery.
• Products returned without prior approval.
• Products returned without original packaging.
• Customized or special-order products, if applicable.

7. Return & Refund Process

Return requests follow the process below:

• Return Request Submitted
• Verification by Support Team
• Approval or Rejection
• Pickup or Return Shipment
• Inspection of Returned Product
• Refund or Replacement Processing

8. Contact Information

For any return, refund, replacement, or shipping-related queries, please contact:

• Mahek Agarbatti
• Email: info@mahekagarbatti.com
• Website: https://mahekagarbatti.com